Westminster Business School

HeadProf Christos Kalantaridis
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Enhancing customer service operations in e-business: The emotional dimension

Article

Barnes, D., Hinton, M. and Mieczkowska, S. 2005. Enhancing customer service operations in e-business: The emotional dimension. Journal of Electronic Commerce in Organizations. 3 (2) 2. https://doi.org/10.4018/jeco.2005040102

Action ethnography: using participant observation

Book chapter

Cole, S. 2005. Action ethnography: using participant observation. in: Ritchie, B. W., Burns, P. and Palmer, C. (ed.) Tourism research methods: integrating theory with practice Wallingford CABI Publishing. pp. 63-72

Action Anthropology: Methodological Innovations in Tourism Research

Journal article

Cole, S. 2005. Action Anthropology: Methodological Innovations in Tourism Research. Tourism Recreation Research. 30 (2), pp. 65-72. https://doi.org/10.1080/02508281.2005.11081474

Community Tourism Education: case study from Ngadha, Flores, Indonesia

Book chapter

Cole, S. 2005. Community Tourism Education: case study from Ngadha, Flores, Indonesia. in: Airey, D. and Tribe, J. (ed.) An International Handbook of Tourism Education Oxford Elsevier. pp. 395-410

A Cross-cultural study of the role of religion in consumers’ ethical positions

Journal article

Cui, C., Cornwell, B., Mitchell, V., Schlegelmilch, B., Dzulkiflee, A. and Chan, Joseph 2005. A Cross-cultural study of the role of religion in consumers’ ethical positions. International Marketing Review. 22 (5), pp. 531-546. https://doi.org/10.1108/02651330510624372.

Measuring consumers’ ethical position in Austria, Britain, Brunei, Hong Kong, and USA

Journal article

Cui, C., Michell, V., Schlegelmilch, B. and Cornwell, B. 2005. Measuring consumers’ ethical position in Austria, Britain, Brunei, Hong Kong, and USA. Journal of Business Ethics. 62 (1), pp. 57-71. https://doi.org/10.1007/s10551-005-8501-7

Protecting the rights and interests of minority shareholders in China: challenges for the future

Journal article

Miles, L. and He, M. 2005. Protecting the rights and interests of minority shareholders in China: challenges for the future. International Company and Commercial Law Review. 16 (7), pp. 275-290.

Judicial enforcement of extra-legal codes in UK and German company law: including observations on OLG Schleswig-Holstein, NZG 2004, 669 (Mobilcom ll) and LG Munchen l, NZG 2004, 626 (Hypovereinsbank)

Journal article

Miles, L., Goulding, S. and Schall, A. 2005. Judicial enforcement of extra-legal codes in UK and German company law: including observations on OLG Schleswig-Holstein, NZG 2004, 669 (Mobilcom ll) and LG Munchen l, NZG 2004, 626 (Hypovereinsbank). European Company and Financial Law Review. 2 (1), pp. 20-62.

The 5th Korea Software Company Award - Analysis report

Project report

Cha, J. 2005. The 5th Korea Software Company Award - Analysis report. Korea Software Industry Association.

Information strategic planning for u-business in distribution industry

Conference paper

Shin, H., Leem, C. S., Jeon, N. J. and Cha, J. 2005. Information strategic planning for u-business in distribution industry. Annual Conference of Korean Institute of Industrial Engineers 2005.

Trust and Creativity: Implications for Management Education

Conference item

Illes, K. and Buchowicz, B. 2005. Trust and Creativity: Implications for Management Education. 12th EDiNEB Innovating Dynamics of Organizing Learning in Business and Business Education Conference. Antwerp, Belgium 15 - 17 Jun 2005

Trust

Conference item

Illes, K. 2005. Trust. Third International Philosophy of Management Conference. St Anne's College, Oxford 06 - 09 Jul 2005

A Bizalom, a kreativitas es a menedzsment-oktatas kapcsolata

Article

Illes, K. and Buchowicz, B. 2005. A Bizalom, a kreativitas es a menedzsment-oktatas kapcsolata. CEO magazin . 2005 (4), pp. 3-12.

Mi Hianyzik az Uzleti Kepzesbol? Part 2

Article

Illes, K. 2005. Mi Hianyzik az Uzleti Kepzesbol? Part 2. CEO magazin . 2005 (3), pp. 42-46.

Mi hianyzik az uzleti kepzesbol? Part 1

Article

Illes, K. 2005. Mi hianyzik az uzleti kepzesbol? Part 1. CEO magazin . 2005 (2), pp. 10-17.

Unemployed couples: the labour market effects of making both partners search for work

Discussion paper

Dorsett, R. 2005. Unemployed couples: the labour market effects of making both partners search for work. London, UK Policy Studies Institute.

ComStra – A Web-enabled knowledge automation expert system for formulating competitive strategies and aligned IT strategies

Software

Li, Shuliang 2005. ComStra – A Web-enabled knowledge automation expert system for formulating competitive strategies and aligned IT strategies. Research software system.

The virtues of “Blue-Sky” projects: How Lunar Design taps into the power of creative imagination

Article

Andriopoulos, C. and Gotsi, M. 2005. The virtues of “Blue-Sky” projects: How Lunar Design taps into the power of creative imagination. Creativity and Innovation Management. 14 (3), pp. 316-324. https://doi.org/10.1111/j.1467-8691.2005.00350.x

Cultural awareness: an essential, not an add-on

Article

Shortland, S. 2005. Cultural awareness: an essential, not an add-on. Relocate. Spring 2005, pp. 26-27.

Welcome returns

Article

Shortland, S. 2005. Welcome returns. Relocate. Spring 2005, pp. 22-23.

A moving experience

Article

Shortland, S. 2005. A moving experience. Relocate. Summer 2005, pp. 24-26.

Prepared for abroad

Article

Shortland, S. 2005. Prepared for abroad. Relocate. Summer 2005, pp. 22-23.

Employer of choice: the relocation dimension

Article

Shortland, S. 2005. Employer of choice: the relocation dimension. Relocate. Summer 2005, pp. 8-12.

Women and international mobility: alien invader or superior assignee?

Article

Shortland, S. 2005. Women and international mobility: alien invader or superior assignee? Innovations in International HR. 31 (3), pp. 5-6.

The impact of expatriation on spouses' career paths

Article

Shortland, S. 2005. The impact of expatriation on spouses' career paths. Developing HR strategy. March 2005, pp. 23-25.

Work-life balance: the impact of policy and practice on the human resource function

Article

Shortland, S. 2005. Work-life balance: the impact of policy and practice on the human resource function. IRConcepts Newsletter. Summer 2015, pp. 1-17.

The state we're in

Article

Shortland, S. 2005. The state we're in. Relocate. Autumn 2005, pp. 22-23.

Appointing an A-Team

Article

Shortland, S. 2005. Appointing an A-Team. Relocate. Autumn 2005, pp. 12-14.

Think cross-cultural for international success

Article

Shortland, S. 2005. Think cross-cultural for international success. Relocate. Winter 2005, pp. 22-24.

Supporting the partners

Article

Shortland, S. 2005. Supporting the partners. Relocate. Winter 2005, pp. 14-16.

The role of peer observation in Continuing Professional Development (CPD)

Conference paper

Shortland, S. 2005. The role of peer observation in Continuing Professional Development (CPD). HE Academy Conference. HE Academy, London Apr 2005

A Reference Model for Human Supply Chain Integration: an Interdisciplinary Approach

Book chapter

Ponis, S.T. and Koronis, E. 2005. A Reference Model for Human Supply Chain Integration: an Interdisciplinary Approach. in: Bernus, P. and Fox, M. (ed.) Knowledge Sharing in the Integrated Enterprise: Interoperability Strategies for the Enterprise Architect Boston Springer. pp. 183-192

Exploring the Shopping Imaginary: The Dreamworld of Women's Magazines

Article

Stevens, L. and Maclaran, P. 2005. Exploring the Shopping Imaginary: The Dreamworld of Women's Magazines. Journal of Consumer Behaviour. 4 (4), pp. 268-281. https://doi.org/10.1002/cb.13

Postmodern Paralysis: The Critical Impasse in Feminist Perspectives on Consumers

Article

Catterall, M., Maclaran, P. and Stevens, L. 2005. Postmodern Paralysis: The Critical Impasse in Feminist Perspectives on Consumers. Journal of Marketing Management. 21 (5-6), pp. 489-504. https://doi.org/10.1362/0267257054307444

The Commodification of Romance? Developing Relationships Online

Conference paper

Maclaran, P., Stevens, L., Skiadopoulos, A., Broderick, A., Goulding, C. and Saren, M. 2005. The Commodification of Romance? Developing Relationships Online. 34th European Marketing Academy Conference. Bocconi University, Milan 24 - 27 May 2005 Universita Bocconi Editore * Egea SpA.

Managing change across boundaries: boundary-shaking practices

Article

Gleadle, P., Balogun, J., Hailey, V., Willmott, H. and Veronica Hope Hailey 2005. Managing change across boundaries: boundary-shaking practices. British Journal of Management. 16 (4), p. 261–278. https://doi.org/10.1111/j.1467-8551.2005.00463.x

Introduction: journalism and the new cultural paradigm

Book chapter

de Burgh, H. 2005. Introduction: journalism and the new cultural paradigm. in: de Burgh, H. (ed.) Making journalists: diverse models, global issues London, UK Routledge.

A meta strategy for electronic commerce: a twin level framework

Book chapter

Vassell, C. and Amin, N. 2005. A meta strategy for electronic commerce: a twin level framework. in: Proceedings of the 7th International Conference on Electronic Commerce, Xi'an, China, August 15 - 17, 2005 New York, USA ACM.

How do voice regimes influence conflict in the workplace?

Article

Urwin, P.J., Michielsens, E. and Murphy, R. 2005. How do voice regimes influence conflict in the workplace? People Management. 11 (18).

Employee voice regimes and the characteristics of conflict: an analysis of the 2003 survey of employment tribunal applications

Conference paper

Urwin, P.J., Michielsens, E. and Murphy, R. 2005. Employee voice regimes and the characteristics of conflict: an analysis of the 2003 survey of employment tribunal applications. CIPD Professional Standards Conference. Keele, UK 27-29 Jun 2005


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